Social Strategy + Insights Manager, Walgreens
Industry Best Practices
In my career I've successfully launched a social customer care team and in more than one role, integrated social listening into the business as another customer feedback source. I've shared insights on how to leverage this channel and what works and hasn't worked when starting up programs from scratch. Below is a Social Media Today webinar in which I discuss just a few case studies from listening to the online communities.
Acquire + Sharpen Skills
I work remotely from home as most of my team is in Chicago or Seattle. I take regular workshops and courses from General Assembly to collaborate with folks in the industry, brush up on skills and learn new verticals. I also present to my peers at various conferences about my role and accomplishments.